Shipping policy
By using our delivery service, you agree to let professional couriers use their best judgment as to whether flowers can be safely left at a delivery address, should no one be there to receive them. We can hold no liability for those orders left at our discretion.
Deliveries are generally for Monday - Friday delivery, however Saturday can be arranged in some cases if need be.
Shipping Rates
Local Pickup from Nelson Flower Company, Nayland Rd Shop: FREE
Local Nelson/Tasman Delivery from Nelson Flower Company, Nayland Rd Shop: $0 - $15 based on delivery address
We offer urban and courier shipping to both North and South Islands, as well as a depot pickup option. Due to fresh products being perishable, we only offer fresh product deliveries within the South Island, or via same-day air freight to the North Island through regional/metro airports. Please enquire directly for pricing as calculated by weight/volume.
If you are unsure of which delivery option to choose, please call us on +64 027 366 0360.
Substitutions
Flower varieties and colours displayed on the Nelson Flower Company's website are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, we will substitute these with something equally as beautiful of equal or greater value. This condition also applies to foliage, floral supplies and accessories.
Shipping Fees
Shipping fees are to cover the costs of handling and delivery. Shipping will be calculated on your order, dependent on the delivery address. Shipping fees will be specified during checkout, before your order is confirmed by you and processed for payment. Delivery charges include NZ Goods & Services Tax (GST).
Estimated Delivery Times
Orders will be shipped for delivery to reach the recipient on the day you have requested. If based in the Nelson, Tasman or Marlborough region, we do have same day delivery available. Other locations may have their order shipped the day before the indicated requirement. Rural and some residential areas may require an additional 1-2 days in delivery time. We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events. Please consider the shipping address you specify. Often a work address works best.
Out of stock
If you have ordered an item that is temporarily out-of-stock, discontinued or sold-out (excluding flowers that can be substituted with something similar of equal or greater value), we will attempt to contact you immediately and arrange your money back or a suitable replacement product.
If you have any questions, please call our team on +64 027 366 0360.